Once we receive your order enquiry we will contact you to go through all of the information needed to process your order.
This step is absolutely essential, because all of our portraits are bespoke, unique and designed to your personal preference. This is a deeply personal purchase and you are sure to have a lot of questions and we can answer them all for you. And we want to know about your loved one so that we can ensure their personality is captured.
Once we have gone through all the details and you are completely happy with your order, we will send you an email confirmation with a link to our payment form (below), you can do this directly via paypal or bank transfer if you prefer. Payment must be received before we can proceed with your order.
As soon as we receive payment your ashes collection kit will be sent out to you. Just follow the simple instructions and send it back to us using the prepaid mailer provided.
We will contact you the moment they arrive with us and because we understand how unsettling it can be to entrust a part of your loved ones ashes to someone else, we will keep you updated at every stage of the process. While in our care you can rest assured that your loved one will be treated with the utmost care and respect, we will treat them as we would our own loved ones.
Once your loved ones ashes arrive we will begin the creation process this can take up to a maximum of 8 weeks from arrival to delivery, but we will give you a more accurate lead time when you place your order. We know you will want your loved one home back with you, so we try to get them back to you as soon as possible.
We will start by creating the image of your loved one, once this stage is complete we will incorporate the ashes into the art work, blending them with charcoal, graphite and other specialist mediums and sealing them in to preserve them, our process is fairly simple but 100% effective, and has been thoroughly tested to ensure longevity.
Once your memorial picture is completed and you are happy we will send it to you, safely and securely. We use Royal Mail 24 hour tracked delivery as a standard but if you require an upgraded or dedicated delivery service this can be arranged at additional cost.
Delivery in person can be arranged to local areas by prior arrangement only.
enjoy your picture
Your memorial picture will arrive ready to hang on your wall and enjoy!
Even if you choose to have your picture "unframed" we will send in a plain clip frame to keep your picture, safe, flat and protected from dust and damage.
You will have a beautiful visual remembrance of your loved one to treasure always, a cremation memorial that captures a part of them in their own image, capturing their personality and their spirit and allowing them to live Forever in your Art.